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The Call Center

27 04pmSat, 01 Apr 2006 13:12:02 +00002006-04-01T13:12:02+00:0001 2006

People wonder why the Call Center guys are paid. So much. For just being on the phone. 
Take a look:

Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."

Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A: SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No…"

Customer: "Do I need a computer to use your software?"
Tech Support: ?!%#$(well pretend to smile)

Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"

Tech Support: What type of computer do you have?"
Customer: "A white one." 

Tech Support: "What operating system are you running?"
Customer: "Pentium."

Customer: "My computer's telling me I performed an illegal abortion."
Customer: "I have Microsoft Exploder."

Customer: "How do I print my voicemail?"

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